User Data Deletion Instructions

How to request deletion of personal data processed by WhatsInfinity — for account holders, end users, and Meta Platform compliance.

Legal entity & product identification (Meta App Review)

For Meta App Review

Use this page URL in the Developer Console → User data deletion field: https://whatsinfinity.com/data-deletion.html

1. Who should use this page

You are…What to do
Business account holder
(client / agency admin on WhatsInfinity)		Follow Section 2 below to delete your workspace or specific data.
Individual consumer
(received WhatsApp message or submitted a Lead Ad)		Contact the business that collected your data first (Section 3). They control your record in their account.
Former Facebook / Google userRevoke app in Meta/Google settings (Section 4) and email us if you need data removed from our servers (Section 2).

2. Account holders — delete your account

Option A — In the mobile app (recommended)

  1. Open WhatsInfinity → Settings → Account
  2. Tap Delete account, enter your password, type delete, then confirm
  3. Before your account is removed, we securely archive a full export on our systems. A simpleconfirmation email (no data attachment) is sent to your registered email address.
  4. Deletion is immediate and irreversible once confirmed.

Option B — Email request

If you cannot access the app, email support@whatsinfinity.app from the same email address registered on your WhatsInfinity account (or provide written proof of authority if you are an agency deleting a client workspace).

Subject: Data deletion request — WhatsInfinity

Include this information

  • Registered email / username
  • Business or agency name
  • Scope: (A) Full account & workspace deletion, or (B) delete specific items only
  • If partial: list customer phone numbers, lead form IDs, or WhatsApp number to disconnect
  • Confirmation that you understand deletion is irreversible for selected data

We verify & confirm

  • We may reply to confirm identity and scope within 7 business days
  • High-risk requests may require additional verification

Deletion completed

We complete deletion or irreversible anonymisation within 30 days of a confirmed request, unless law requires longer retention (e.g. fraud investigation, tax records).

3. What we delete (full workspace deletion)

When you request full account deletion, we target removal of:

  • User login credentials, profile, refresh tokens, and session data
  • Customer contacts, tags, custom fields, CSV import history tied to your workspace
  • Flows, broadcasts, templates (local copies), message queue entries, and message logs
  • Encrypted WhatsApp / Meta access tokens, WABA and phone number IDs, webhook route rows
  • Lead Ads mappings, lead processing logs, and related configuration
  • Notifications and non-statutory audit entries linked to your workspace

May be retained (non-identifying or legally required):

  • Aggregated usage statistics that cannot identify individuals
  • Payment / invoice records required by accounting law
  • Records we must keep to establish, exercise, or defend legal claims

4. End users — people who interacted with a business

If you received a WhatsApp message from a shop, clinic, or brand, or you submitted a Facebook/Instagram Lead Ad, that business is your first point of contact. They stored your details in their WhatsInfinity workspace.

  1. Contact the business (reply on WhatsApp, call them, or use their website privacy contact).
  2. Ask them to delete your contact record and stop messaging you.
  3. If they do not respond within a reasonable time, email us at support@whatsinfinity.app with: your phone number, the business name, and dates of contact. We will notify the business user and assist with deletion where we can verify the request.

5. Remove Meta / Facebook / Google app access

Revoking access stops new data collection but does not automatically erase data already stored.

Facebook / Instagram

  1. Go to Facebook → Settings & privacy → Settings
  2. Business integrations or Apps and Websites
  3. Remove WhatsInfinity (or your app display name)

Google (if you used Google sign-in)

  1. Google Account → Security → Third-party access
  2. Remove access for WhatsInfinity

Then complete Section 2 if you need deletion on our servers.

6. Disconnect WhatsApp only (without full account deletion)

Logged-in users may:

  1. Open WhatsInfinity → Settings → WhatsApp
  2. Click Disconnect WhatsApp

This removes active tokens and pauses messaging; historical logs may remain until you request full deletion under Section 2.

7. Data export before deletion

In-app deletion: your account is removed immediately. You receive a confirmation email at your registered address (no data attachment). To request a copy of your data before deleting, email privacy@whatsinfinity.app with subject Data export request — WhatsInfinity. We respond within 7 business days where legally required.

8. Timelines summary

  • Acknowledgement: within 7 business days
  • Completion: within 30 days after scope is confirmed
  • Backups: purged on rolling schedule; residual copies removed as backups rotate

9. Appeals & questions

If we decline a request (e.g. cannot verify identity), we will explain why and what you can provide to proceed. Privacy questions: privacy@whatsinfinity.app. Legal: legal@whatsinfinity.app.

Full privacy practices: Privacy Policy.

Related policies

Meta Developer Console: use static URLs /privacy.html and /data-deletion.html for Privacy Policy and User Data Deletion fields.