Terms of Service

1. Agreement

These Terms of Service ("Terms") govern access to WhatsInfinity operated by Jaimik.com, Surat, Gujarat, India. By registering, logging in, or using the Service, you agree to these Terms, our Privacy Policy, and applicable Meta/Google platform terms for integrations you enable.

2. Service description

WhatsInfinity is a business-to-business SaaS platform for WhatsApp Business Platform messaging, including template management, customer lists, automation flows, broadcasts, analytics, optional Lead Ads ingestion, and related tools. The Service requires a valid WhatsApp Business setup through Meta.

3. Eligibility

• You must be at least 18 years old and legally able to enter contracts
• You must operate a legitimate business or agency serving business clients
• You must maintain a Meta-approved WhatsApp Business Account where messaging features are used
• You must not be barred from using Meta or Google products under applicable sanctions or policies

4. Account security

• You are responsible for credentials and for all activity under your account
• Do not share passwords; use strong passwords and limit staff access by role
• Notify us immediately of suspected unauthorised access

5. Acceptable use

You must:

• Obtain and document opt-in consent before promotional WhatsApp messages
• Use approved templates and honest, non-deceptive content
• Comply with Meta WhatsApp policies, Commerce Policy, and applicable law (including marketing and telecom rules)
• Honor opt-out requests from recipients promptly
• Provide accurate privacy notices on lead forms and your website

You must not:

• Send spam, phishing, illegal content, hate speech, or malware links
• Harass, threaten, or discriminate against individuals
• Scrape, reverse engineer, or overload the Service without permission
• Use the Service to process data you have no right to use
• Circumvent rate limits, plan caps, or Meta enforcement
• Send marketing template messages to US phone numbers where Meta prohibits such use

6. Meta Platform terms

Your use of Facebook Login, WhatsApp Cloud API, Lead Ads, and related features is subject to Meta Platform Terms and Developer Policies. Meta may change, suspend, or revoke API access independently of us. We are not liable for Meta outages, template rejections, or account bans caused by your content or targeting.

7. Lead Ads

If you enable Lead Ads, you warrant that you own or administer the connected Pages and forms, that lead form disclosures accurately describe data use (including WhatsInfinity processing), and that you will only contact leads in accordance with their expectations and law. We process leads as your processor.

8. Plans, billing & refunds

• Plans define limits (customers, messages, flows) as shown at purchase or assignment
• Billing may be manual through your agency or administrator
• Refunds: see Refund Policy
• Non-payment or plan expiry may pause messaging and queues immediately

9. Data ownership & licence

• You retain ownership of your customer and business data
• You grant us a limited licence to host, process, and transmit that data to provide the Service
• We may use aggregated, de-identified statistics to improve the product

10. Availability & support

We target high availability but do not guarantee uninterrupted service. Maintenance, third-party API failures, and force majeure may cause downtime. Support is provided on a reasonable-efforts basis via email.

11. Suspension & termination

• We may suspend accounts for policy violations, abuse, or legal risk
• Either party may terminate; you may request data deletion per our deletion policy
• Upon termination, access ends; data deletion timelines follow the Privacy Policy and data deletion page

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT SPECIFIC DELIVERY RATES, READ RATES, OR META APPROVAL OF TEMPLATES.

13. Limitation of liability

To the maximum extent permitted by law, our total liability for claims arising from the Service in any 12-month period is limited to the fees you paid us for the Service in that period (or INR equivalent if billed through an agency). We are not liable for indirect, consequential, or lost-profit damages, or for actions of Meta, carriers, or recipients.

14. Indemnity

You agree to indemnify Jaimik.com against claims arising from your messages, your customer data, your violation of law or Meta policies, or misuse of the Service by your users.

15. Governing law

These Terms are governed by the laws of India. Courts in Surat, Gujarat shall have exclusive jurisdiction, subject to mandatory consumer protections in your jurisdiction if applicable.

16. Contact

Legal: legal@whatsinfinity.app
Jaimik.com, Surat, Gujarat, India