Refund Policy

1. Overview

WhatsInfinity is typically sold through agencies or direct administration with manual payment recording. This policy explains when refunds may be granted by Jaimik.com.

2. Eligible refunds

• Request within 7 calendar days of the subscription start date shown in your account
• Material technical failure on our side that prevents core messaging features for more than 48 hours after reported ticket, and not resolved
• Duplicate payment charged in error (with proof)

3. Non-refundable

• Requests after 7 days from subscription start
• Accounts suspended or terminated for Meta/WhatsApp policy violations or abuse
• Partial months or unused message quota
• Issues caused solely by Meta API outages, template rejection, or recipient blocks
• Change of mind after substantial usage (e.g. high message volume sent)

4. How to request

Email support@whatsinfinity.com with:

• Account email and business name
• Payment reference / invoice ID
• Reason for refund

5. Processing

Approved refunds are processed to the original payment method within 7–10 business days where banking rails allow. Agency-billed clients may receive credit through their agency per separate agreement.

6. Chargebacks

Contact us before initiating a chargeback so we can resolve the issue. Unfounded chargebacks may result in account closure.