Refund Policy

Refund eligibility and process for WhatsInfinity subscriptions arranged through your agency or administrator.

1. Overview

WhatsInfinity is typically sold through agencies or direct administration with manual payment recording. This policy explains when refunds may be granted by Jaimik.com.

2. Eligible refunds

Request within 7 calendar days of the subscription start date shown in your account
Material technical failure on our side that prevents core messaging features for more than 48 hours after reported ticket, and not resolved
Duplicate payment charged in error (with proof)

3. Non-refundable

Requests after 7 days from subscription start
Accounts suspended or terminated for Meta/WhatsApp policy violations or abuse
Partial months or unused message quota
Issues caused solely by Meta API outages, template rejection, or recipient blocks
Change of mind after substantial usage (e.g. high message volume sent)

4. How to request

Email billing@whatsinfinity.app with:

Account email and business name
Payment reference / invoice ID
Reason for refund

5. Processing

Approved refunds are processed to the original payment method within 7–10 business days where banking rails allow. Agency-billed clients may receive credit through their agency per separate agreement.

6. Chargebacks

Contact us before initiating a chargeback so we can resolve the issue. Unfounded chargebacks may result in account closure.