CompareUpdated October 2026

Wati alternative with lead CRM built in

WhatsApp flows, broadcasts and a Kanban lead pipeline with staff follow-ups — priced in rupees for Indian SMBs and agencies.

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WhatsInfinity compared with Wati

Wati vs WhatsInfinity at a glance

Wati

~₹2,499/mostarting paid plan

Growth plan per public listings. Extra users are charged per seat.

Billing
INR · plan + per-seat
Best for
Chat-first support and sales teams

WhatsInfinity

₹999/mostarting paid plan · FREE plan available

Basic plan + GST. Flows, broadcasts and staff seats included up to plan limits.

Billing
INR · flat monthly or yearly plans
Best for
Meta-ad leads, sales follow-up, agencies

Feature by feature

What you get on each platform, from their public pages. Where we couldn’t confirm a feature, we say so instead of guessing.

FeatureWhatsInfinityWati
Official Meta Cloud APIYesYes
Starting paid plan₹999/mo~₹2,499/mo
Free planYes · 100 contactsTrial
Billing currencyINRINR
Lead pipeline (Kanban + follow-ups)YesVaries by plan
Staff see only assigned leadsYesVaries by plan
Meta Lead Ads → WhatsApp flowYesVaries by plan
Meta CAPI from pipeline stagesGrowth+Varies by plan
Agency multi-client panelYesYes
iOS / Android appYesYes

Competitor details from public pricing pages and listings, October 2026, before GST. “Varies by plan” means we couldn’t confirm it publicly — check the vendor’s site. Meta’s per-message fees apply on every platform.

Why teams switch from Wati

Most teams don’t switch for a cheaper headline price. They switch because leads from Meta ads need an owner, a follow-up and a pipeline — in the same place as the WhatsApp chat.

  • Meta Lead Ads reach WhatsApp in seconds

    Each lead form maps to a flow, so the welcome message goes out the moment a lead arrives — day or night.

  • A real sales pipeline, not just an inbox

    Kanban stages, owners, follow-up tasks with reminders and Google Calendar sync — and CAPI events back to Meta on Growth and above.

  • Staff work their own leads

    Sales staff see the leads and chats assigned to them, without access to your whole customer list or a shared password.

  • Rupee plans that start free

    FREE for CRM and lead capture, then Basic ₹999, Growth ₹2,499 and Booster ₹4,999 a month — lower on yearly billing.

Which one is right for you?

Both run on Meta’s official API. The better pick depends on how you sell.

Choose Wati if…

  • Your team mainly answers inbound support chats in a shared inbox
  • Your team size fits comfortably inside its seat allowance
  • You rely on one of its e-commerce integrations today

Choose WhatsInfinity if…

  • Your leads come from Meta ads and need fast WhatsApp follow-up
  • You want a sales pipeline with stages, assignment and reminders in the same tool
  • You want to start lower — FREE, then ₹999/mo — and grow staff seats with your plan
  • You manage WhatsApp for several clients as an agency

Switching from Wati takes an afternoon

  1. Connect your number

    Move your WhatsApp Business number to WhatsInfinity through Meta’s guided Cloud API setup. Your display name and quality rating move with it.

  2. Sync templates & import contacts

    Approved templates sync from Meta. Import customers by CSV with their opt-in records, tags and custom fields.

  3. Switch on flows & Lead Ads

    Rebuild welcome and follow-up flows, map Meta Lead Ad forms, and invite staff with their own roles.

Wati vs WhatsInfinity: questions

Is WhatsInfinity cheaper than Wati?

WhatsInfinity paid plans start at ₹999/mo, below Wati’s Growth plan (around ₹2,499/mo per public listings). Compare the seats, flows and CRM each plan includes, and remember Meta’s per-message fees apply on both.

Does WhatsInfinity have a shared inbox like Wati?

Yes. Owners work from the inbox and customer list; staff see the chats and leads assigned to them, with follow-up tasks and reminders.

Can I migrate from Wati without losing templates?

Templates are approved by Meta, not by the provider, so they re-sync once your number is connected. Export contacts from Wati and import them with their opt-in status.

Which is better for agencies, Wati or WhatsInfinity?

WhatsInfinity is multi-tenant: agencies onboard clients through invite links and manage separate client workspaces from one panel, with Facebook Page access locked per client.

Try WhatsInfinity before you move your number

Start on the FREE plan, explore the pipeline and Lead Ads setup, then upgrade when you’re ready.

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