Direct answer
Legal bulk WhatsApp in India means messaging people who opted in to hear from your business, using Meta-approved message templates through the WhatsApp Business Platform, and respecting WhatsApp Business Messaging Policy plus applicable Indian laws (including TRAI DND considerations for promotional content).
WhatsInfinity helps you organize opted-in contacts, send template broadcasts, and log delivery outcomes — but compliance remains your responsibility as the business sender.
Checklist before you broadcast
- Collect explicit opt-in (website form, checkout, in-store consent, or lead ad with clear WhatsApp follow-up disclosure)
- Use only approved WhatsApp templates for outbound marketing outside the 24-hour session window
- Include an opt-out path where required and honour unsubscribe requests promptly
- Avoid purchased or scraped contact lists
- Keep records of consent and campaign logs for audits
How WhatsInfinity supports compliant outreach
Templates are synced from Meta — you cannot send arbitrary marketing text outside policy. Broadcasts target your customer list inside WhatsInfinity with per-recipient status (sent, delivered, read, failed). Failed sends often indicate invalid numbers, template issues, or policy blocks — fix the root cause instead of retrying blindly.
Frequently asked questions
- Is cold messaging allowed on WhatsApp?
- No. WhatsApp prohibits unsolicited messages. Only contact users who expect messages from you.
- Can WhatsInfinity send messages without templates?
- Session messages are possible within Meta rules when a user has recently messaged you. Marketing outside that window requires approved templates.
