What is WhatsApp coexistence?
Coexistence means your business number can use the official WhatsApp Business Platform (Cloud API) for automation from a dashboard while staff still reply to chats on the WhatsApp Business app. Customers see one business profile — not two different numbers.
For Indian SMEs this matters because owners are used to handling hot leads on their phone. WhatsInfinity automates templates, broadcasts, and flows; humans close deals in the app when needed.
When coexistence makes sense
- You want Lead Ad follow-up in under 30 seconds but personal closing on phone
- Front desk uses the app; marketing runs festival broadcasts from dashboard
- Agency sets up automation; client owner keeps familiar WhatsApp workflow
Frequently asked questions
- Does WhatsInfinity support coexistence?
- Yes. WhatsInfinity is built for Cloud API automation while your team can continue using the Business app where Meta allows coexistence for your number type.
